Refund policy

Returns. Subject to the exceptions set forth below, you may return any Product purchased from the Sites or any Store within ninety (90) days and subject to the conditions described below. If your return is the result of a shipping error on our end, we will refund the entire purchase amount and return shipping costs. However, we are not responsible for re-shipments, specifically if you type in an incorrect address online or if you enter a P.O. Box address.  

You can return your Product within ninety (90) days for a full refund of the cost (not including shipping fees) if the box is sealed and unopened (“Returnable Products”). We do not accept any returns or provide any refunds for opened Products, unless there is a defect under the Warranty in Section 6 above.  We will not accept returns if the packaging seal is broken. If you feel there is a defect or you wish to return an unopened boxed Returnable Product, please contact us at support@sun-scientific.com for instructions on requesting a Return Authorization Number. 

Please read our full return policy:

  • All returns must have a Return Authorization Number provided to you if applicable within 2-3 business days after you request the RAN via email.
  • Returnable Products may be returned up to 90 days after shipping date.
  • Returnable Product(s) must be in unopened boxes or containers, unless you are claiming the product is defective during the Warranty Period.
  • If you are claiming the product is defective during the Warranty Period, all parts and accessories must be included and in original packaging when returned. We will not charge return shipping fees unless upon receipt of the returned Product we decide it was not defective.
  • Shipping fees (if charged in the original order) are non-refundable and the cost of return shipping on that order if within the applicable time frame is your responsibility.
  • For any return not based on a defective Product, we will deduct the actual cost of return shipping from your refund of the Returnable Product(s).
  • Wire transfer fees, credit card fees or PayPal fees are non-refundable.
  • You may return a maximum of two (2) of each particular Product per initial order, validated by a customer name or shipping address.
  • If at least one of a particular Product type is returned from an initial order, you or anyone in your household at the same shipping address will not be eligible for additional Upgrade Periods on subsequent orders of that particular Product.

After confirmation and approval of a RAN, you will receive an e-mail containing a complimentary USPS (or any other carrier we choose) shipping label for you to apply to your return box (not provided by Company) as well as a return receipt. Please place the Product you would like to return, along with the return receipt, in your mailing box, affix the shipping label to the outside of the box, and drop off the box at your nearest USPS (or other Sun designated carrier) location. All returns must be delivered to the carrier prior to 90 days from the original shipping date of the Product from Company.

C. Refunds. Any refunds will be issued in the form of the original payment. If you purchased a Product from the Sites or in a Store using an offer code, the dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned. Please note that we do not refund any shipping costs or transaction fees. Depending on the timing of the RAN approval, your return to a Sun designated carrier location, and our processing of the returned unopened item, as well as your third party payment processors such as VISA, PayPal, etc., your refund may take 2-6 weeks or longer. 

D. Third Party Seller Returns and Refunds. Notwithstanding anything provided in these Terms, including this Section 7, the return of any Product(s) ordered, purchased or received from any Third Party Seller and any refunds issued in connection with such Product(s) will be subject to the terms and conditions of such Third Party Seller (such as for example, Amazon, etc.). Please contact the Third Party Seller from which you ordered, purchased or received the Product for their applicable terms and conditions regarding returns and refunds.

E. NO Exchanges. Due to the nature of our Products being worn by individuals we do not offer exchanges on any opened box or container of a Product. If you wish to return a Returnable Product still in its unopened box or container, please follow the directions above regarding a RAN and refund.

Additional information can by found in our Terms of Service.